Terms and Conditions

LaunchForge provides AI-accelerated web application development services, including but not limited to:

• Full-stack web application development (SaaS products, business tools, and custom web platforms);
• UI/UX design and prototyping;
• Admin dashboard setup for user and data management;
• Deployment pipeline configuration (Vercel or Netlify);
• Codebase handoff to the Client’s GitHub or GitLab repository;
• Basic project documentation (setup guide and architecture overview);
• Post-launch support engagements (monthly retainer, per-sprint, or ad-hoc).

By using our services, you represent and warrant that:

• You are at least 18 years of age and have the legal capacity to enter into a binding contract;
• If engaging on behalf of a business or organization, you have the authority to bind that entity to this Agreement;
• You are not prohibited from using our services under any applicable law.

All engagements begin with a free discovery call to define project requirements. Following the call:

• A written project brief and itemized quote will be issued to the Client for review and written acceptance before any work commences;
• The standard delivery timeline is ten (10) working days (Monday through Friday, excluding public holidays) from the date the project brief is finalized and the initial payment is received;
• Standard deliverables include: a working product deployed to the Client’s domain, the full codebase transferred to the Client’s GitHub or GitLab, an admin dashboard, basic documentation, and a configured deployment pipeline;
• Scope changes requested after the project brief is agreed upon may result in timeline extensions or additional charges, communicated in writing before implementation;
• Timelines are extended proportionally for delays caused by the Client (see Section 6).

All fees are stated in U.S. dollars (USD) unless otherwise agreed in writing.

• A project quote is issued after the discovery call and must be accepted in writing before development begins;
• Payment is due as specified in the project quote. Work commences upon receipt of the agreed initial payment;
• Payments are accepted via credit card (processed through Stripe) or other approved methods agreed in writing;
• Post-launch engagements are billed separately under their own agreed terms;
• All applicable taxes are the Client’s responsibility;
• Failure to make payment in accordance with the agreed schedule may result in a pause or suspension of work until payment is received.

• If the Client cancels before development has commenced, any deposit paid is non-refundable as it covers discovery, scoping, and planning work already performed;
• Once development has commenced, no refunds will be issued for work already completed;
• If LaunchForge fails to deliver the agreed deliverables within a reasonable extended timeframe due to reasons solely attributable to the Agency, the Client is entitled to remediation or a partial refund proportional to the undelivered scope;
• Delays or non-delivery caused by the Client do not entitle the Client to a refund.

• Provide all required materials in a timely manner: brand assets, content, credentials, and third-party service details needed for development;
• Respond to requests for decisions, approvals, or feedback within one (1) business day during the active development period. Failure to do so will extend the project timeline proportionally;
• Review and approve UI/UX design deliverables at the Day 3–4 design checkpoint within one (1) business day;
• Ensure that all materials and content provided do not infringe third-party intellectual property rights or contain unlawful content;
• Notify us promptly of any changes to project requirements that may affect the build.

• Each project includes one (1) round of revisions at the Day 9 testing and revisions checkpoint, covering adjustments within the agreed project scope;
• Revisions that represent scope changes (new features, significant design overhauls, or functionality not in the original brief) will be quoted separately;
• If the Client does not provide feedback at the revision checkpoint within one (1) business day, the Agency may proceed to delivery on the basis of the most recent approved version.

• All code, design assets, and deliverables become the exclusive property of the Client upon receipt of full payment;
• Prior to full payment, all work product remains the property of Ciphers Lab LLC;
• The Agency retains the right to reference the project for its own marketing, portfolio, and case study purposes, unless the Client opts out in writing prior to project completion;
• Open-source libraries or frameworks incorporated into the project remain subject to their respective licenses. The Client is responsible for compliance.

• Third-party API fees, subscription costs, and usage-based charges are the Client’s sole responsibility;
• Hosting costs (Vercel or Netlify) and domain registration or renewal fees are the Client’s responsibility;
• LaunchForge is not responsible for the availability, pricing, or actions of any third-party service providers.

• Both parties agree to keep confidential any proprietary or sensitive information received from the other party, using it solely for the purposes of this Agreement;
• The Agency will not disclose Client information or project details to third parties without prior written consent, except as required by law or as necessary to deliver the agreed services;
• This confidentiality obligation survives the termination of this Agreement for two (2) years.

OUR SERVICES ARE PROVIDED “AS IS.” WE WARRANT THAT DELIVERABLES WILL SUBSTANTIALLY CONFORM TO THE AGREED PROJECT BRIEF AT THE TIME OF HANDOFF. BEYOND THIS, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED.

• We do not guarantee that delivered code will be entirely free of bugs after handoff. Post-launch support is available under a separate engagement;
• We do not guarantee specific business outcomes, revenue, or commercial success from the delivered product.

• The Agency shall not be liable for any errors arising from inaccurate or incomplete information provided by the Client;
• Under no circumstances shall Ciphers Lab LLC be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits or business opportunities;
• The Agency’s total aggregate liability shall not exceed the total fees paid by the Client for the project giving rise to the claim.

Client agrees to indemnify and hold harmless Ciphers Lab LLC, its officers, directors, employees, and affiliates from any claims arising from:

• Content, information, or materials provided by the Client;
• Client’s breach of this Agreement;
• Client’s violation of any applicable law or third-party rights;
• Client’s use or misuse of the delivered product after handoff.

• The Client may cancel before development commences by providing written notice. Any deposit paid is non-refundable;
• Once development has commenced, the Client may not cancel without forfeiting payment for all work completed to date;
• The Agency reserves the right to terminate services immediately if the Client breaches any material term, engages in illegal activity, or fails to make agreed payments;
• Upon termination, any outstanding amounts owed become immediately due and payable.

Ciphers Lab LLC shall not be liable for any failure or delay due to causes beyond its reasonable control, including natural disasters, pandemics, technical failures, internet outages, or government actions. We will notify you promptly and make commercially reasonable efforts to resume services.

Client data will be collected and processed in accordance with our Privacy Policy, incorporated by reference into this Agreement.

• We reserve the right to update these Terms and Conditions at any time. Updates will be posted on our website with a revised date;
• Continued use of our services following any update constitutes acceptance of the revised terms.

• These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles;
• In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation for thirty (30) days;
• If unresolved, the dispute shall be submitted to binding arbitration under the American Arbitration Association (AAA) Commercial Arbitration Rules, in Florida;
• Each party waives the right to participate in any class action related to this Agreement.

If any provision of this Agreement is found invalid or unenforceable, it shall be modified to the minimum extent necessary or severed. The remaining provisions continue in full force.

This Agreement, together with our Privacy Policy and any written project briefs or quotes, constitutes the entire agreement between you and Ciphers Lab LLC. It supersedes all prior discussions and agreements, whether oral or written.