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    Privacy Policy

    Ciphers Lab LLC, Last Updated: May 5th 2026

    Business Address: 3901 NW 79th Ave, Ste 245 #3613, Miami, Florida 33166

    This Privacy Policy explains how Ciphers Lab LLC (“we”, “our”, or “us”) collects, uses, stores, shares, and protects the personal information of our clients, website visitors, and anyone who interacts with our services (“you”).

    By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy. This policy is incorporated by reference into our Terms and Conditions.

    1. Information We Collect

    1.1 Information You Provide Directly

    • Contact information: name, email address, phone number, and business address;
    • Business and project information: company name, product concept, target audience, brand assets, and technical requirements shared during discovery and the build;
    • Project materials: content, copy, images, and other assets provided for inclusion in your product;
    • Access credentials: GitHub or GitLab access, domain registrar credentials, and third-party service details provided solely to deliver the project (handled with strict confidentiality and deleted upon project completion);
    • Payment information: billing details processed securely through Stripe. We do not store card numbers;
    • Communications: emails and messages you send to us.

    1.2 Information Collected Automatically

    • Technical data: IP address, browser type, operating system, device identifiers;
    • Usage data: pages visited, time on page, links clicked, referral URLs;
    • Cookies: session and persistent cookies (see Section 6).

    2. How We Use Your Information

    • Service delivery: to scope, design, develop, and deploy your web application as agreed;
    • Payment processing: to process project payments and issue refunds where applicable;
    • Communications: to send project updates, approval requests, delivery confirmations, and other operational notices;
    • Marketing: to send newsletters or promotional content. You may opt out at any time;
    • Legal compliance: to meet legal obligations, enforce our Terms, and respond to lawful requests;
    • Security: to detect and prevent fraudulent or unauthorized activity;
    • Improvement: to analyze usage and improve our services.

    3. How We Share Your Information

    We do not sell your personal information. We share it only in these limited circumstances:

    3.1 Service Providers

    • Payment processors (Stripe);
    • Deployment platforms (Vercel, Netlify);
    • Code repository platforms (GitHub, GitLab);
    • Cloud hosting and storage providers;
    • Email and project management tools used during the build.

    All providers are required to handle your data securely and only for the purposes we specify.

    3.2 Legal Disclosures

    We may disclose your information if required by law or a valid legal request. We will notify you where permitted.

    3.3 Business Transfers

    In the event of a merger, acquisition, or sale of our business, your information may be transferred. We will notify you of any such change.

    4. Data Retention

    • Client and project data: retained for up to three (3) years following project completion;
    • Access credentials (GitHub, domain, etc.): deleted promptly upon project delivery and final payment;
    • Payment records: retained for up to seven (7) years as required by financial regulations;
    • Marketing data: retained until you opt out;
    • Website usage data: typically retained for up to twelve (12) months.

    5. Data Security

    We implement industry-standard measures to protect your information, including SSL/TLS encryption, secure access controls, and limiting access to authorized team members. Sensitive credentials are deleted immediately upon project completion. No method of transmission is 100% secure; we will notify you of any breach as required by law.

    6. Cookies

    Our website uses essential cookies (required for functionality), analytics cookies (to understand usage), and marketing cookies (only with your consent). You can control cookie settings through your browser at any time.

    7. Your Privacy Rights

    Depending on your location, you may have the right to access, correct, delete, restrict, or port your personal information, and to object to certain processing. To exercise these rights, email us at info@cipherslab.com. We will respond within thirty (30) days.

    We do not sell personal information.

    8. Children's Privacy

    Our services are not directed to individuals under 18. If we become aware of collecting data from a minor, we will delete it promptly.

    9. Changes to This Policy

    We may update this Privacy Policy from time to time. Material changes will be posted with a revised date. Continued use of our services constitutes acceptance of the updated policy.

    10. Contact Us

    For questions or requests regarding this Privacy Policy, email us at info@cipherslab.com.

    Acknowledgement

    By using the services of Ciphers Lab LLC, you acknowledge that you have read, understood, and agree to this Privacy Policy.